1. How can I place an order?
You can place an order on our website by adding the desired products to your cart, proceeding to checkout, and following the prompts to complete your purchase. If you need assistance, please contact our customer support team.
2. What payment methods do you accept?
We accept various payment methods, including credit/debit cards and online payment gateways. We ensure secure payment processing for your convenience.
3. What is your delivery policy?
Our delivery times and charges are specified at the time of purchase. We aim to deliver your order within the agreed-upon timeframe, and our team will contact you to schedule the delivery.
4. Do you offer international shipping?
Currently, we only offer delivery within the United Arab Emirates. We do not provide international shipping.
5. Can I return or exchange a product?
Yes, we have a Return and Exchange Policy in place. Please contact support for detailed information on the process, eligibility criteria, and conditions for returns and exchanges.
6. Do your products come with a warranty?
Some of our products may come with a manufacturer’s warranty. Please review the warranty terms provided with your purchase for specific details.
7. Are the product images and descriptions accurate?
We make every effort to provide accurate product descriptions and images. However, please note that slight variations in color or design may occur. Product dimensions and specifications are also approximate.
8. How do I contact customer support?
You can reach our customer support team via email info@hocfurniture.com, including phone, or through our website’s contact form. We are here to assist you with any questions or concerns.
9. What is your policy on personal data and privacy?
We take your privacy seriously. Please review our Privacy Policy for detailed information on how we collect, use, and protect your personal information.
10. Do you offer customization or bespoke furniture services?
We offer customization or bespoke services for select products. Please contact our customer support team for inquiries about custom furniture orders.